Privacy policy



1. Personal Information

  1. When you use the Website and/or the Services you may provide us with personal information about you such as your name, address, fax and telephone numbers, email address and without limitation, sensitive personal data ("personal information"). We are committed to protecting your privacy, and will use your personal information in accordance with the Data Protection Act 1998. We will process this personal information as necessary to aid the sale process.

  2. You are entitled to ask for a copy of your personal information at any time by contacting us at

    Phone Recycle Bank,
    PO Box 481,
    CW1 9FF

    We may charge you a small fee for this. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address above.

  3. You consent to us (and our representatives) using your personal information to:

    1. provide the Services to you;

    2. deal with your queries; and

    3. for the purposes of record keeping.

  4. You consent to us (and our representatives) providing your personal information to any providers of third party content for them providing to:

    1. provide the Services and/or third party content to you;

    2. deal with your queries; and

    3. for the purposes of record keeping.

  5. You consent to us (and our representatives) transferring your personal information to:

    1. any third party if that third party acquires substantially all of our assets; and

    2. any countries outside the UK provided that similar levels of data protection as in the UK shall apply to your personal information.

  6. You consent to us contacting you from time to time to tell you about our goods and services similar to the ones that you have enquired about. If you do not want us to do so you can "opt out" by indicating this when you submit your personal information to us or by emailing us at any time at the address above or shown in any information that we send to you.

  7. We and selected third parties may wish to contact you (including by post, by email or other means) from time to time to tell you about other goods and services. If you do want us to do so you can "opt in" by indicating this when you submit your personal information to us or by emailing us at any time at the address above or shown in any information that we send to you.

  8. We are obliged to hold your personal information for twelve months after the date upon which it was last used. After twelve months of non-usage we may contact you and ask you if you want to keep your details on our database. If you do not indicate by notifying us that you wish your details to be retained on our database, we may archive your account.

2. Cookies

  1. Certain parts of the Website use "cookies" to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer's hard-drive when you visit them. They can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information you have supplied yourself.

  2. We use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting. Our cookies do not read data from your computer's hard-drive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you remain anonymous.

  3. If you wish to configure your browser not to accept cookies please see www.allaboutcookies.org for details.

3. Security

The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.

4. Crime protection

We work with a crime protection database that blocks stolen mobile phones. We check that goods sent to us are not reported stolen. We reserve the right to withhold/cancel payment of any price to you if there are any related issues and you agree to co-operate with us and any authorities should we so request.



Bookmark and Share
Newsletter