- Q. How does it work?
A. Find out how it works on our 'How It Works' page.
- Q. Can anyone send handsets in?
A. As long as you are at least 16 years old and the handset is owned by you; anyone can use MPRC Recycle.
- Q. What types of mobile phone can I send in?
A. You can send in any make or model of mobile phone, either working or not working. The better & newer the model, the more money you will receive.
- Q. What do I need to send with the handset?
A. You will definitely need to send the battery with the handset. As for the mains charger, headset and other accessories – it's up to you; this will not increase the value of your trade, but they will be recycled in an environmentally friendly way. Please remove your SIM Card before sending your old mobile phone to us. As SIM Cards contain personal details any sent to us by mistake will be destroyed immediately and therefore cannot be returned.
- Q. What do I do if I cannot see my handset listed?
A. We have approximately 850 handsets listed on our website, but if you cannot find your exact model, click on the 'Contact Us' link on the Home page & we will advise you of it's value as soon as possible.
- Q. Is there a limit on the number of handsets that I can send in?
A. No, you can send in as many handsets as you like. The more handsets you submit; the more money you receive.
- Q. I have 10 or more phones to trade; can I arrange a free courier collection?
A. If you have 10 or more phones, please contact us on 0800 0151567 to arrange a free courier. Please advise us of the following details; - Contact Name and Number - Collection Address - How many boxes? - Any specific collection details? - A preference on day and time. (The options are between Monday & Friday 9.00am and 5.30pm.)
- Q. Do I need to pay for postage to send my handset in?
A. No, we will provide you with a FREEPOST bag to use; alternatively you can put the handset in your own jiffy bag and post to:
MPRC Recycle,
PO BOX 481,
CW1 9FF
We do recommend people send their phones recorded delivery. Unfortunately we cannot pay additional recorded delivery charges for you. To send your parcel recorded you will need our full address as detailed above.
- Q. How long do I get to send my handset in?
A. The 'Order' (that's the amount that we will pay you) is valid for 14 days. This will provide you with sufficient time to get the handset to us.
- Q. What happens if my handset is physically damaged or liquid damaged?
A. To qualify for 100% of the payment, your handset must be functioning and un-damaged. We will accept damaged / non-working handsets, but you are likely to receive a significantly lower price than that quoted – please refer to our Terms & Conditions of Supply for further details. Unfortunately MPRC Recycle cannot be held responsible for damage in transit.
- Q. What happens if the handset is barred or registered as stolen?
A. All handsets received are checked against a nationwide database to ensure that they are not registered as stolen. Any handset received as such will be retained and handed to the Police.
- Q. How and when do I get paid?
A. We will endeavour to process your payment, and send you a cheque to the address provided by you on your order, within 14 days.
- Q. What if the handset does not meet your Terms and Conditions on faulty phones?
A. If the phone still has a value but does not meet our Terms and Conditions we will contact you by email with a revised offer that you can either accept or reject. If you reject the offer we will return the handset as quickly as possible to you on payment of an administration and postage charge of £5. If your handset is rejected you will initially be contacted by email. If we do not hear from you within 14 days of notification that your phone has failed we will automatically accept it and issue any revised payment. Phones which are traded that obviously do not meet the terms and conditions (Severe damage) will only be returned on payment of an administration and postage charge of £5. If payment of the administration & delivery charge is not made within 14 days of notification, the phone will automatically be recycled in an environmentally friendly way.
- Q. What happens to my mobile phones?
A. Recycled mobile phones are sold and re-used in developing countries. In many of these countries, fixed landlines can be expensive or simply not available. Second hand mobile phones are an affordable and sustainable means of communication that help businesses to run more efficiently and families to stay in touch more easily.
- Q. Can companies, organisations and charities use this service?
A. Yes. Companies, organisations or charities can use this service. If you have 10 or more mobile phones (even if they don't have a value on our website) then please feel free to call us on:
0800 0151567
To arrange a free courier collection and learn their value.
- Q. What is an IMEI number?
A. The International Mobile Equipment Identity (IMEI) number is a serial number unique to each and every mobile phone. The IMEI is usually printed on the compliance plate under the battery (15 digit number). Alternatively you can enter * # 0 6 # on the keypad & it will display its IMEI number on the screen for you. The IMEI number will have to be entered onto the website at the point of trade so that we can track the handset through our business.